£ 100 to £ 10,000,000
Use the form below to contact us!
How we collect personal information about you
We obtain personal information about you that you provide to us through our website, emails, telephone conversations, filled in forms, documents you provide to us and when you visit our office, for example:
When you want to rent/buy a particular property
When you want to let/sale your property
When you want to receive details of new sales or rental properties
When you take a part in one of our surveys
When you want to act as a guarantor for someone
Upon visiting our website we will not collect personal information about you unless you provide us that information voluntarily. If you provide such information we will store your name, address, telephone number, email address and any property details and requirements you have.
Personal data we collect about you
Basic data, such as your name the company you work for, your title or position and your relationship to a person if needed
Contact data, such as your postal address, email address and phone number;
Financial data, such as payment-related information and proof of income
Identification and background data
Any other data relating to you which you may provide to us or ask us to obtain on your behalf.
Retaining your personal information
We will not keep your personal data for any longer than is necessary in light of the reasons for which it was originally collected, except where required by law or following completion of a contract with you when it may be retained for up to seven years.
How we use personal information about you
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the business purposes between you and us & according to law.
Where you have entered into a contract with us or we have provided you with services, we may use your personal information to ask for your feedback about the services we have provided to you.
We may use your personal information to provide you with information regarding similar goods and services to those you have already enquired about or purchased.
We may also use any of your personal information that we collect from you directly where necessary to detect and reduce fraud and credit risk. These sources include publicly accessible sources.
Protecting your personal information
We have put in place measures to protect the security of your personal information. We have internal policies, procedures and controls in place to try to prevent your personal information from being accidentally lost or destroyed, altered, disclosed or used or accessed in an unauthorized way. In addition, we limit access to your personal information to those employees, workers, agents contractors and other third parties who have a business need to know in order to perform their job duties and responsibilities. You can obtain further information about these measures from our data compliance manager.
We do not sell rent or deal in personal information and will only pass on your details to a third party where you have requested that we do, where necessary in connection with one of the services offered, to help to prevent fraud or, if required so to do by law. We may share your information with, and obtain information about you from, credit reference agencies or fraud protection agencies, tenant referencing and/or anti money laundering agencies. We cannot guarantee security of data that exchnaged between you and us over the internat since such communcioation is inherently insecure.
We may use your personal information to send you updates (by email, telephone calls, SMS or post) about our services, including exclusive offers (mainly for free market appraisals of your property), or highlighting of current market trends and properties on the market that may be of interest to you. You have the right to opt out of receiving promotional communications at any time by:
Contacting us by post at 117 Junction Road, London N19 5PX (Att: Data Compliance Team) or by telephone at 020 7263 3555
Using the ‘unsubscribe’ wording to subject column in replying back to the email you received
Your rights over your information
You have the right to know what personal information we have about you and to ask for details of that personal information and for a copy of it (where any such is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal address shown above. There is normally no charge for a subject access request and we will respond as quickly as possible. You may ask us to correct or remove information you think is inaccurate
Some tips for Buyers:
Step 1. It is always good to know what you can afford to spend on your dream home. Therefore, it is advisable to get a financial advice before looking for a property. This will help you not to waste your time in finding something that you cannot afford to buy. Where, you have a mortgage offer in principal issued you will have a strong position. The agent will feel confident to work with the buyer who has the financial part prepared in principle rather that with a buyer who does not have their financing in order. Shall you need our assistance on this please let us know.
Step 2. Get an advice on a good solicitor who will do conveyancing once you find a property. The estate agent and vendor will always ask you whether you have lined up one yet during negotiation. We can always recommend you solicitor if you need so please ask for details.
Step 3. Once you decided about the area where you want to buy your home register with local agents and inform them about your needs and requirements. It is advisable to call the agents on regular basis to ensure you are at the forefront of their mind when a new property comes to the market.
Step 4. A lot of buyers are looking for evening and weekend viewings. This might not always be good for the seller. It is advisable to take a day or two off from work to view several properties in one go. If for any reason you cannot attend a viewing do inform the agent. Where you do not show up this may disappoint a vendor who probably went through some efforts to arrange an access and a property.
Step 5. Once your dream home is found it is advisable to view it at different time of the day so you can have a feeling what it feels in there f.e. in the morning and evening. The last thing we want you to be disappointed after your purchase.
Step 6. Since the other buyer may want a property you like it is advisable to contact the estate agent to give an honest feedback and offer where applicable once decision is made. We will then put the offer forward to the seller and revert to you as soon as we have a feedback. The estate agent will normally inform you if there is any chain on vendors end. However, you better double check this before making an offer. Also, it is important to inform the agent about your clear position too. As some vendors may withdraw from the sale if they find out about a chain on your end at a later stage. Once sale price is agreed negotiation is over we will instruct both side solicitors and deal with the matter. We will also keep you always updated with the progress.
Step 7. It is better to arrange a survey of the property as soon as possible. The lender will not issue an official mortgage offer without this. The survey report may also help you to save thousands where the property has a defect and you want to withdraw from the purchase. This is not very often thing but you better keep this in mind during the purchase.
Step 8. Where all legal and finance matters are prepared the contracts then can be exchanged. This would normally be done within 6-8 weeks from the date the solicitors were instructed. On exchange day the seller will normally get 10% of agreed amount. On a date of completion remaining balance should be paid to the seller. Once funds are cleared you can pop in and collect your keys. Congratulations, you are a home owner now!
Some tips for Tenants.
Step 1. It is very important to decide what budget you have in order to rent a property. Except, rent payment the tenant is also responsible to pay council, tax, gas, electricity and water bills. You may also have outgoings for paying for internet, telephone and etc. In a very rare rental the mentioned bills are inclusive within the rent. Therefore, we recommend things to be checked before you are coming to view a property to ensure you do not waste your time.
Step 2. It is advisable to figure out location that suits you best as a wrong location may be not convenient for travelling to work, friends, family and etc. A lot of tenants are keen to be within walking distance to tube and have good bus connections. You may also want to be close to a big store for shopping too. These things should be checked while you are considering location.
Step 3. Once the right property has come it is advisable to make an offer as someone else may grab the property prior to you. The rental market is fast moving so we recommend not delaying things once decision is made. You may be requested to put down a holding deposit to secure a rental property once your offer is accepted by the landlord. The holding deposit will normally be deducted from the 1st month rent before your Tenancy starts.
Step 4. Once things are agreed we would suggest following up all the details via email to avoid any misunderstanding at a later stage or after you moved in. Things like furniture, improvements to the property where agreed, having pets should be double followed up in writing where possible.
Step 5. Referencing is quite important part of the process therefore it is recommended the tenant to cooperate fully with the letting agent on this. Once the paper work is obtained we will try to bring an outcome to you within 48 hours. Our referencing fee is £110 inc vat per person. Where you are a student you will normally be asked to provide a guarantor. The fee to reference a guarantour is £50 inc VAT.
Step 6. Once you are accepted as a tenant you will need to clear outstanding rent, deposit and other fees where applicable. The letting agent will not be able to release any keys without cleared funds. Normally, you will receive check in/inventory/list of contents on a commencement of your Tenancy however some property owners may not arrange this. Where landlord arranges and pays for a check in report the cost of check out report will be covered by the Tenant on a departure.
Step 7. As soon as referencing and money matters are settled you will be invited to the office to sign a Tenancy Agreement. You will also get set of keys for your new rental property. Congratulations you are now existing Tenant!
Please be advised that any of the below fees may apply for your Tenancy. All fees are inclusive of VAT and our administrative works.
Fees to Tenants:
£110 for referencing each tenant
£50 for referencing each guarantor
£60 per person to renew a Tenancy
2 weeks rent which is holding deposit is required to secure the property.
Security Deposit: normally 6 weeks per property.
Early termination fees apply where break clause is used or tenant abandons the property. Formula: (weekly rent x 52 x agent’s fee from 10% inc. of vat per annum / 12 month x the quantity of early terminated/abandoned months)
Check out/Inventory fees where applicable:
Such fees are payable only if landlord arranged and paid to the 3rd party for check in/inventory report. All fees are inclusive of VAT where applicable.
Studio flats circa £90
1 beds circa: £120
2 beds circa: £140
3 beds circa: £160
4 beds circa: £180
5 beds circa: £200
We are members of both the Property Ombudsman and NALS Schemes. Stelfort is also part of the NALS client money protection scheme.
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